About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Web shop software
We purchase web hosting and email services from Versio. Versio processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Versio has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Versio is obliged to maintain confidentiality under the agreement.
E-mail and mailing lists
To handle (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and city details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties within this framework. All the above mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie will not store your data longer than permitted by law.
Shipping and logistics
If you place an order with us, it is our task to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.
If you place an order with us, it is our task to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and city details with DHL. DHL uses this information only for the purpose of executing the contract. In the event that DHL engages subcontractors, DHL will also make your details available to these parties.
If you place an order with us, it is our task to have your package delivered to you. We use the services of GLS to carry out the deliveries. It is therefore necessary for us to share your name, address and city details with GLS. GLS uses this data only for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.
External sales channels
We sell (part of) our products through the platform of Bol.com. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
We sell (part of) our products through the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we ask for your explicit consent. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website are processed with the aim of further improving our services. This information (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation in fiscal and criminal investigations
In such cases, Toystores may be bound by a legal obligation to share your data in connection with fiscal or criminal investigations by the government. In such a case, we are forced to share your information, but we will oppose this within the possibilities that the law offers us.
We store your data for as long as you are our client. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetful request. Due to applicable administrative obligations, we are required to store invoices containing your (personal) data, which we will therefore store for as long as the applicable period of time applies. However, employees no longer have access to your client profile and documents that we have produced as a result of your order.
Under the applicable Dutch and European legislation, as a data subject you have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, in order to prevent misuse, we will only send copies of your personal data to your e-mail address already known to us. In the event that you wish to receive the information at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests, in case of a forgotten request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in a wrong way.
Right of inspection
You always have the right to view the data that we process (or have processed) and that relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on file with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relate to or can be traced back to you amended at any time. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the information has been adjusted to the e-mail address we have on file.
Right to restrict processing
You always have the right to limit the data we process or have processed that relate to or can be traced back to you. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address we have on file that the data will no longer be processed until you remove the restriction.
Right to transferability
You always have the right to have the data that we process or have processed relating to you or that can be traced back to you, carried out by another party. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address we have on file with you. In all likelihood, we will no longer be able to continue providing the service in such a case, as the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In such cases, you have the right to object to the processing of your personal data by or on behalf of Toystores. If you object, we will immediately stop the data processing in anticipation of the processing of your objection. If your objection is well-founded, we will provide you with copies and/or copies of data that we process (or have processed) and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to give access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
T 0031 6 539 70 991