Complaints

Complaints procedure
If you have a complaint about an experience with our webshop and you do not find a solution with the order or product in question, you can send your complaint in writing to:

Toy stores
Schans 39
1261MJ Blaricum

You can also email us at info@toy-stores.eu or use our contact form.

Within 2 days after receipt of the contact form, e-mail or letter of your complaint, we will respond to you in writing or by telephone.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it will also be possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the platform of the European Union.